Benefits:

Dental insurance
Employee discounts
Health insurance
Paid time off

A professional home cleaning franchise is currently looking for a long-term, outgoing, personable, and reliable individual to manage our house cleaning services in Anoka. This is a full-time position working out of a professional office. We are looking for someone to lead and manage associates at an operation that includes service associates and sales associates. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top line growth.

Shift: Full Time; Monday-Friday 7:00am-3:00pm

Overall Responsibilities:

Overall management of the entire office:
Manage service team; direct the cleaning technicians to ensure customer satisfaction and safety. Maintain positive employee relations and work climate to motivate associates to be successful. Perform on-going performance reviews.
Manage Quality/Training Supervisor; oversee supervisor to ensure they are handling customer feedback, quality control/inspections, satisfaction and retention while coordinating, monitoring, and supervising the activities of the team ensuring individual team members goals are achieved in support of the assigned team goals.
Direct involvement with office assistant/salesperson(s) for day-to-day sales activities and customer service within the company to ensure top line growth and maintain a good business reputation.

Day-to-day business functions:

Opening the office and make preparations for the work day; Apply payments and close out work orders from the previous day. Finalize bank deposits.
Administer proper customer scheduling and provide efficient routes for service teams; using a web-based GPS/dispatch module
Conducting regular staff meetings, documenting training topics and attendance.
Retain proper and adequate staffing requirements.
Recruit, interview, and hire staff; Set up for training period and ensure all proper paperwork is completed after hiring period.
Maintaining all necessary business and administrative files, including but not limited to employee and customer files.
Ensure revenue and profit plans are achieved. Drive Plan revenue and profits. Drive Sales and Service Excellence; Work closely with day-to-day reports.
Proper handling of all incoming telephone calls; Maintain positive customer relations and document all proceedings.
Place orders, stock, and maintain all necessary equipment, products, and supplies.
Implement company programs, initiatives, and current operational guidelines.
Direct marketing placement and effective results.
Monitor regulatory compliance with state and federal agencies.

Experience Requirements

Two year college degree in a business management
2-4 years in managing associates in a fast-paced environment
1+ years experience in sales management. Preferred fields; hospitality/service industry and Retail
Experience in scheduling/logistics a plus!
Must own and operate a personal vehicle for occasional company purposes when needed.
Pass criminal background & drug screening.

Knowledge, Skills, and Abilities

Written and verbal communications, including public speaking
Organization and time management
Manage group & individual meetings; provide clear and concise feedback, performance management and coaching
Attention to detail and analytical skills
Provide quick resolutions when issues arise; negotiation skills
Ability to use computer & service team tablets; Microsoft Office applications, cloud-based salesforce software, Dispatch Module

Compensation depends on your experience! Benefit package includes: Holiday Pay, PTO/Vacation, health & dental insurance, and company wide discounts.

Compensation: $40,000.00 - $50,000.00 per year

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

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