Freaking Amazing Benefits & Perks
In addition to a flexible work schedule, being a member of our Team has lots of benefits
*Varies by location.
Service Consultant / Advisor
Full Time • Myrtle Beach
The Clean Freak Companies, a locally owned and operated Merry Maids franchise is looking to fill the position of Service Consultant / Advisor. This is a permanent, full-time position based in our corporate office off 48th Avenue North, in Myrtle Beach.
The role of a Service Consultant/Advisor is to discuss with potential customers what their cleaning service needs are, and how the services that our company provides can address those needs. This is not a hard-sale or high pressure based sales position. Potential customers contact us because they NEED and WANT our services, so there is no cold-calling. Customers contact us because we have a reputation of being the best, and experts in what we do.
The role of a Service Consultant/Advisor is to discuss with potential customers what their cleaning service needs are, and how the services that our company provides can address those needs. This is not a hard-sale or high pressure based sales position. Potential customers contact us because they NEED and WANT our services, so there is no cold-calling. Customers contact us because we have a reputation of being the best, and experts in what we do.
- This is a relationship based position, so the ideal candidate for this position will have an outgoing, energetic, kind demeanor who is a good listener and can lead a conversation and keep the conversation moving. Again, this position is all about relationship, listening, understanding, acknowledging, and relating. Our goal is to learn about the customers' needs and have the knowledge and ability to verbalize our expertise, and how the services that we provide can address those needs. Not every customer is ours, and it's our job to figure out which ones are, and are not.
- Since this is a relationship-based business, you must have a passion for people, serving people, and thoroughly enjoy being helpful to people.
- You must be comfortable spending a large amount of your day on the telephone talking with potential customers, learning about their needs, and taking meticulous notes. You'll not only learn about their needs but also their family, their home, etc. This is a very personal service and requires the right person who can put potential customers at ease. Formal and stuffy is not what we're about. We're the locally and owned experts who work to develop a relationship of trust and respect.
- You'll need to have an excellent telephone voice, one that can display enthusiasm, energy, understanding, and kindness. You have to be the type that smiles, and it can be heard. Again, building relationships is in everything that we do, and you have to be that type of person.
- The culture of our company displays honesty and integrity, and service to others. We're specifically looking for people who understand the qualities that make up that culture.
- You have to be comfortable with computers and be familiar with e-mail, navigating software, etc. We use lots of technology with our customers, and you'll need to be comfortable with using technology and using these tools for note-taking and documenting, all while talking with a potential customer over the telephone.
- You'll need to be quick on your feet, and be comfortable with ad libbing. We have basic telephone scripts but because this position is more relational, you'll need to be able to think and process quickly in some cases. It takes time and training to learn all the in's and out's of what we do, but it's helpful if you're quick on your feet and comfortable with it.
- You'll need to be able to speak and write in a professional manner. Having a sharp vocabulary, writing skills, grammar, etc. is pertinent in being a professional representative of our company.
- You must be comfortable in a high paced environment. There's always something to do! When not answering incoming consultation calls, you'll be completing inbound paperwork, sending out paperwork, or following-up with previous consultations. It's busy, but the rewards are great because you get the satisfaction of helping people who are time-starved and NEED and WANT our service.
We schedule our hours so that we have coverage Monday through Friday, and limited hours on Saturday. We also rotate an after-hours "on-call" schedule to ensure that when our customers need us, there's always someone available.
This position pays both an hourly wage, plus bonuses based upon individual closing rate. With a $15.00 per hour base rate and the right personal qualities, you should, and we expect you to, earn around $20.00 per hour.
We invite those that meet the above qualifications and attributes to apply. When reviewing candidates, we care more about your character, enthusiasm, and personality than we do about your past work experience. We absolutely filter out those that have a work history that shows gaps, or a history of moving from job to job.
This position pays both an hourly wage, plus bonuses based upon individual closing rate. With a $15.00 per hour base rate and the right personal qualities, you should, and we expect you to, earn around $20.00 per hour.
We invite those that meet the above qualifications and attributes to apply. When reviewing candidates, we care more about your character, enthusiasm, and personality than we do about your past work experience. We absolutely filter out those that have a work history that shows gaps, or a history of moving from job to job.
Compensation: $15.00 - $20.00 per hour
Thank You for visiting our careers page. The Clean Freak Companies is a locally owned and operated Merry Maids franchisee that has been serving residents of Hall & Forsyth Counties in Georgia for over 25 years, and the Myrtle Beach Grand Strand for over 20 years. As a family owned and operated business, we take seriously our reputation as both service providers and employers.
We believe in a strong work ethic, creating a family environment, and treating people with dignity and respect. We don't do drama, and don't expect our Team Members to do it either! We maintain a positive and encouraging work environment and expect the same. As a member of our Team, you would belong to an award-winning company and be a part of our close-knit team — a Team that works together to provide the best cleaning solutions and customer service to our customers.
What we do, and don't do:
- We don't do drama and do not tolerate gossip. We expect kindness and Teamwork.
- We pay above-average wages with raises and reviews every 6 mos, plus weekly tips
- We treat our Team Members with dignity, respect, and care ... and expect the same.
- We hire permanent, year-round positions, both full-time and part-time depending on your scheduling needs.
- We pay mileage allowance to and from job sites
- We DO NOT hire job jumpers or those with attendance issues. You're applying for a full-time job and we expect you to be here.
- We offer a generous Paid Time Off program, 100% company-paid mini-medical program with a $0.00 deductible or co-pay, and a generous retirement savings program
- We offer weekly, direct deposit paychecks, ON TIME and ACCURATE
- We work Monday - Friday. We are closed most WEEKENDS and HOLIDAYS.
- We don't work nights! Daytime hours only.
- We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.
- We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.
Ready to accomplish things you never thought possible?
Apply today!
This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
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No night, weekend or holiday work
Weekly pay*
Paid training
Paid mileage for personal vehicle
Career advancement opportunities
Employee discounts
Full-time and part-time positions
Medical and retirement plans