Inside Sales Office Assistant Gaithersburg, MD

Inside Sales Office Assistant

Full Time • Gaithersburg, MD

Position Overview:

This position is the voice of Merry Maids.  Must present a professional demeanor at all times on the phone.  Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Handles a high volume of customer calls for service inquiries and proactive quality calls with current clients.  Confirms customer appointments and helps to resolve any service issues with clients. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assist with new hire paperwork, orientation, and training.



  1. Completes daily closeout process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer and updating accounts payable system with current invoices.
  2. Handles incoming new customer service inquiries and follows procedures to schedule appointments and/or price service over the phone for the client.
  3. Uses Salesforce to enter customer information and follow up on all customer leads.
  4. Handles quality service issues with existing clients.
  5. Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
  6. Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
  7. Assists with new hire paperwork, orientation, and training.
  8. Answers phones and directs calls to appropriate party when necessary.
  9. Assists with distributing mail as necessary and mailing out company payables.
  10. Confirms customer appointments.
  11. Prepares laundry for the following day when necessary.
  12. May occasionally function as a team member or solo cleaner as needed.


Education and Experience Requirements

  • High school diploma/general education degree (GED) plus 2 years of customer service required


Knowledge, Skills and Abilities

  • Personal time management and organizational skills
  • Ability to sell appointments and service over the phone
  • Verbal and written communication skills
  • Dependable and adaptable to operate within a fast-paced work environment
  • Ability to drive to customer homes as needed
  • Ability to differentiate between variously colored cleaning products by identifying the color or product name
  • Ability to define specific uses of cleaning products
  • Ability to read and understand cleaning instructions indicated on customized service reports
  • Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)



The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

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Live the Merry Maids Life™

In addition to a flexible work schedule, being a Merry Maids team member has many benefits:

*Varies by location.

No night, weekend or holiday work
Weekly pay*
Paid training
Use of company car or paid mileage for personal vehicle*
Career advancement opportunities
Employee discounts
Full-time and part-time positions*
Medical and retirement plans*