Inside Sales Office Assistant Sales Coordinator Position Overview:

This position is the voice of Merry Maids.  Must present a professional demeanor at all times on the phone.  Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Handles a high volume of customer calls for service inquiries and proactive quality calls with current clients.  Confirms customer appointments and helps to resolve any service issues with clients. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assist with new hire paperwork, orientation, and training.  Bilingual in Spanish and English a plus but not required.

 Inside Sales Office Assistant Sales Coordinator Responsibilities:

1. Completes daily closeout process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer and updating accounts payable system with current invoices.
2. Handles incoming new customer service inquiries and follows procedures to schedule appointments and/or price service over the phone for the client.
3. Uses Salesforce to enter customer information and follow up on all customer leads.
4. Handles quality service issues with existing clients.
5. Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
6. Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
7. Assists with new hire paperwork, orientation, and training.
8. Answers phones and directs calls to appropriate party when necessary.
9. Assists with distributing mail as necessary and mailing out company payables.
10. Confirms customer appointments.
11. Prepares laundry for the following day for teams when necessary.
12. May occasionally function as a team member or solo cleaner as needed.

 Inside Sales Office Assistant Sales Coordinator Education and Experience Requirements

• High school diploma/general education degree (GED) plus 2 years of customer service required

 Inside Sales Office Assistant Sales Coordinator Knowledge, Skills and Abilities

• Personal time management and organizational skills
• Ability to sell appointments and service over the phone
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports
• Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)